Privacy & Cookie Policy
Privacy & Cookie Policy
Last Updated: June 2026
At Serendib Event and Tours Management, accessible from https://serendibevents.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by our website and how we use it.
1. Information We Collect If you contact us directly or book a tour with us, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide (such as arrival dates, flight details, and tour preferences).
2. How We Use Your Information We use the information we collect in various ways, including to:
Provide, operate, and maintain our website securely
Improve, personalize, and expand our website performance
Understand and analyze how visitors interact with our tour packages
Communicate with you to plan and confirm your travel itineraries, transport arrangements, and hotel accommodations
Send you emails regarding your booking details
3. Security & Log Files Serendib Event and Tours Management follows a standard procedure of using log files and cloud security networks (including Cloudflare) to protect our website from malicious traffic and automated bots. The information collected includes internet protocol (IP) addresses, browser type, date and time stamps, and referring pages. These are strictly used for website security and operational maintenance and are not linked to any personally identifiable information.
4. Cookies and Web Beacons Our website uses ‘cookies’ to optimize your user experience. These include:
Necessary & Functional Cookies: Essential cookies used by our system to remember your cookie preferences and ensure smooth, secure site navigation.
Analytical Cookies: We utilize tools like Google Analytics to understand how international travelers discover and interact with our web pages, helping us improve our tour service layouts.
You can choose to accept, decline, or customize these cookies at any time via our Cookie Consent Banner.
5. GDPR Data Protection Rights We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
6. Contact Us If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through our website’s contact channels.
